Safety First
We take safety very seriously and make it a top priority that all team members are safety trained and adhere to all procedures. Everyone on our team understands the importance of safety to our clients, our business, and each individual. We’re proud to have an EMR rating of 0.87, reflecting our commitment to work-place safety. At Primary Mechanical, we adhere to all OSHA standards and are ISNetworld certified. We continue to work closely with third-party safety advisors to oversee our procedures, ensure that everyone at Primary follows safety guidelines, and that equipment is properly handled.
Quality Assured
Only the Best
More than just a policy, quality is at the core of who we are as a business. We always take care to choose the best materials and equipment for our clients and to provide top-notch professional services. As a family business, we’re not just focused on completing the job but creating long-term relationships built on reliable quality, delivered time and again. That’s why our clients have continued to return to Primary for their HVAC services for over thirty years.
Generations of Professionals
As a family, we’ve been in contracting and HVAC services for generations. Our professionalism and experience are evident in every service we provide and the way we operate our business. We believe in respecting our clients and showing that respect through open and honest communication, punctuality, conscientious budgeting, and adhering to project schedules.
Our Open-Door Policy
Open and regular communication is at the heart of our customer service – it’s helped us build trust and create long-lasting friendships with our clients over the years. We recognize that communication is key at every level of an institution. Our executives and project managers are always available to speak with clients, and we perform regular check-ins to provide updates and discuss feedback.
To enhance our communication, we’re also implementing BuildOps, an all-in-one platform where our clients and team members can stay up-to-date on their projects in real time.